Arris is a brand of modems used to connect to the internet.
They come in many different models, with various lights that can be confusing for people unfamiliar with them.
In this article, we will explain each light on an Arris modem and what you should do if it is on or off.
What Do the Arris Modem Lights Mean?
The lights on your Arris modem can tell you a lot about what is going on with your internet connection.
Here is a breakdown of the most common lights and their meanings:
Power Light
The Power light on an Arris modem indicates whether or not the modem is receiving power.
If the light is green, the modem is powered on and functioning properly. If the light is red, it means no power to the modem.
Internet Light
The Internet Light on an Arris Modem indicates the status of your internet connection. If the light is green, your internet connection is working correctly.
When the light is red, there is an issue with your connection. If the light is flashing, your modem is trying to establish a connection.
If you see any other colors, it typically indicates an error condition.
When you have trouble connecting to the internet, check the Light on your Arris Modem to troubleshoot the problem.
Receiving Light
The Receive Light on an Arris Modem indicates whether or not the modem is getting an internet signal.
The blue light implies that signals are being received on both bands (2.4GHz and 5GHz). If the light is green, just one band is getting a signal.
Send Light
The Send Light on an Arris Modem indicates the speed of data upload.
If the light is lit up blue, it means that both the bands are uploading data at full speed.
If the light is red, it means that one of the bands is not working properly or there is a problem with the connection.
If the light is flashing red, there is a problem with the connection, and the modem needs to reset.
2.4 GHz Light and 5 GHz Light
Once these indicators turn green, your modem’s 2.4 GHz/5 GHz Light band is linked to the internet.
Online Light
The Online Light, in particular, is there to tell you whether or not your modem is connected to the internet.
If the light is flashing green, the modem tries to connect to the internet but has not yet succeeded.
The modem is successfully connected to the internet if the light is solid green. The modem is not connected to the internet if the light is off.
Link Light
If your Arris modem doesn’t have this Light, don’t be concerned; it’s not a feature every Arris modem has.
The Link light is located below the Online Light on more recent Arris devices.
This light will blink as the data is being sent. There is no need to be concerned—that blinking Link light is a positive thing.
Phone light
This Light will show if your router is now operating if your phone is linked to it. Some variants also have a “Line 1 / Line 2” light.
Arris Modem Troubleshooting
If you’re having trouble with your Arris modem, there are a few things you can do to try and troubleshoot the issue.
Inspect Each Cable
One of the most common issues with Arris modems is a problem with the Ethernet or USB cable.
If you are experiencing issues with your modem, the first step in troubleshooting should be to check all the cables to ensure that they are properly plugged in.
In addition, you should also check to see if there are any loose connections. If you find that the problem is true with a cable, you can try replacing the cable with a new one.
If the problem persists, however, you may need to contact your ISP for further assistance.
Reset Your Modem
If you’re having trouble connecting to the internet, one of the first things you should do is reset your modem.
Arris modems are reliable and easy to troubleshoot, but sometimes a simple reset is all that’s needed to get things back up and running.
Here’s how to do it:
- First, unplug the power cord from the modem. Then, disconnect all of the cables from the back of the modem.
- Wait for about 30 seconds, reconnect the power cord and the cables. Turn on your computer and try to connect to the internet.
Resetting your modem is a simple process, but it can be a helpful troubleshooting step if you’re having trouble getting online.
Give it a try next time you’re having connection issues, and see if it gets you back up and running.
Removing or Changing Splitters
As part of your Arris modem troubleshooting, you may need to remove or replace splitters.
Splitters are devices that allow a single incoming signal to be divided into multiple outgoing signals.
You use a splitter if you have more than one device connected to your modem.
Over time, splitters can become loose or damaged, which can cause problems with your modem connection.
If you suspect that your splitter is the cause of your modem troubles, you will need to remove it and check the condition of the connections.
If the splitter is damaged, you will need to replace it with a new one.
If the splitter is not damaged, you can try reconnecting it and see if that solves the problem.
In most cases, removing or replacing a damaged splitter will solve your modem troubles.
Contact Arris Customer Support
Arris offers excellent customer support to help you troubleshoot your modem problems. The first step is to contact Arris customer support.
You can do this by phone or online. Once you’ve contacted customer support, they will help you troubleshoot your modem issues.
They may ask you questions about your problem, or they may provide you with instructions on how to fix it yourself.
Either way, they will help you get your modem working properly again in no time.
So if you’re having trouble with your Arris modem, don’t hesitate to contact customer support for help.
Frequently Asked Questions
What Lights Should Blink on My Modem?
You are experiencing trouble connecting to the internet if your Light is blinking.
Restart the modem and router, and make sure all telephone cable connections are solid and secure.
When the unit has a solid green light, it has been correctly connected to electricity. A blinking red light indicates a suspected modem malfunction.
Why Is the Light on My Arris Modem Orange?
If you’re experiencing an orange US/DS light on your Arris modem, there’s a disconnect in the communication line, and something has gone wrong with cable wiring or equipment.
Check all connections to see if anything is crossed, as this can cause interference for other devices around here.
How Long Does an Arris Modem Last?
Modern life spans are usually much longer than what most people expect.
It can be as long as seven years or more, and this is because they’re designed with longevity in mind.
Your ISP might also tell you to change your modem before it’s really necessary but don’t count on them being accurate either way since these estimates depend largely upon how often the device gets used by each customer.
Final Thoughts
The lights on your Arris modem can tell you much about your internet connection.
If you’re having trouble with your internet, checking the lights on your modem can give you a good idea of where the problem lies.
Keep in mind that the meaning of the lights will vary depending on the model of modem you have.
However, the lights generally will give you information about the power, internet connection, and Wi-Fi signal.
With a bit of knowledge of what the different lights mean, you can easily troubleshoot your internet problems.
