Schlage Lock Not Working (Troubleshooting Guide)

Schlage locks are some of the most popular keypad locks on the market. They are known for their durability and security.

However, Schlage locks can sometimes stop working properly. In this article, we will provide a troubleshooting guide to help you fix any problems you may be having with your Schlage lock.

Troubleshooting a Schlage Lock Not Working

How to unlock a dead Schlage lock

Unscrew the inside cover of the Schlage lock, and you should see a 9v battery, and at the top of the lock should be an orange tray.

Unscrew the single screw on the left of the lock and pull the tray put on the left. 

The Schlage uses two different types of batteries: a 9v battery and a 3 AA battery. The AA battery is in an orange tray. 

If you are still having issues with your Schlage not locking or unlocking properly, you can try the following troubleshooting tips:

Make Sure You Input the Correct User Code

If your Schlage keypad lock isn’t opening, it may be because your user code is incorrect. Make sure you have the correct user code entered into the keypad.

Your Schlage lock should open now. If it is still locked, see the next troubleshooting step.

Disable Lock Override if It Is Enabled

Lock Override is a feature in Schlage locks that allows you to unlock the device manually in any circumstance that may require emergency access.

If your Schlage keypad lock is still not opening, it may be because the Lock Override function has been enabled.

Disabling it may help fix your problem. To disable the Lock Override function, do the following:

  1. Remove the cover of the battery on the interior assembly.
  2. Carefully detach and remove the battery from its socket.
  3. Check whether the lock override slot is set to lockout.
  4. If so, rotate it to normal using a small flathead screwdriver.
  5. Now put back the battery, then fix the cover.

These steps should help you disable the override lock feature, and your Schlage lock should now open when you enter your user code.

If it still doesn’t unlock, don’t lose hope; move to the next troubleshooting step.

Deactivate Vacation Mode

If your Schlage keypad lock still isn’t opening, it may be because Vacation Mode is enabled. If you have a Schlage keypad lock, you may have heard of Vacation Mode.

This is a special mode that can temporarily disable the lock. This is useful if you are going on vacation and want to ensure that no one can get into your home while you’re gone.

To deactivate Vacation Mode, follow these steps:

  1. Key in your Programming Code into the keypad.
  2. When entered, the lock should blink green and beep when the programming code is entered.
  3. The blink and beep confirm that Vacation Mode has been disabled.

See their user manual if these steps don’t deactivate your Schlage lock’s vacation mode. The steps may be different for different locks.

If you can now open your door, good for you, you did it. However, if you still can’t, move on to the next step.

Try Using a Physical Key to Unlock the Lock

How to Troubleshoot a Schlage Lock

If your Schlage lock still isn’t opening, try unlocking it with a physical key. To do this, turn the key to the unlock position and then turn it back to the locked position. 

This will reset the Schlage lock. We hope your lock is now open; if not, keep reading.

Check Whether Your Lock Is Correctly Installed or Not

If the Schlage lock is not working, check whether the Schlage keypad lock is correctly installed or not. If Schlage Keypad Lock is installed incorrectly, then it will not work.

Schlage Keypad Lock usually comes with screws and an installation guide; you need to refer to this manual and install your Schlage Keypad Lock correctly first.

Make sure you install your lock correctly and then try again. 

Replace Batteries

Schlage Keypad Lock usually comes with a battery. If the Schlage lock is not working, check whether the batteries are dead or not.

If Schlage Lock doesn’t come with a battery, you need to buy one and install it in Schlage keypad Lock.

Schlage lock usually takes CR123A batteries.

Restore Factory Default Settings

Schlage Lock usually comes with a factory default setting. If the Schlage keypad lock is not working, you can restore the factory default settings and see if that fixes the issue.

To restore the factory default settings;

  1. Take off the battery cover and detach the batteries.
  2. Press and release the Schlage button on the lock’s keypad.
  3. Wait for 10 seconds and then reconnect the batteries.
  4. Press and hold the Schlage button on the keypad until you see a green light and hear the clock beep.
  5. Release the Schlage button and then enter your PIN. The Schlage lock should now be reset.

That’s how you reset your Schlage lock, easy, right? You may need to confirm that the reset was successful by entering one of the preset User Codes.

See if the preset code unlocked the lock when entered. The reset was successful if it did.

It is crucial to keep in mind that this reset method may differ from what may reset your Schlage Lock, depending on the type of lock you have.

You could refer to your User Manual for specific reset instructions for your lock if the above steps did not work for you.

Also, remember that all your previous custom settings will be written off and deleted after performing a successful factory reset.

You will have to delete preset user codes, change your default Programming Code, and add new User Codes.

This is the last step of the troubleshooting and will likely work. We hope your lock is now open.

Schlage Locks Batteries

How to fix Schlage Lock

The primary power source for Schlage’s smart locks is battery power. That means you don’t have to be worried about power outages and being locked out of your house. 

How Long Do Batteries Last in Schlage Locks?

Batteries typically last for about two years in Schlage locks. If your Schlage lock is not working, it’s possible that the batteries need to be replaced. 

You can purchase CR123A lithium batteries from most hardware stores.

If Schlage keypad Lock doesn’t come with a battery, you need to buy one and install it in Schlage keypad Lock.

Schlage keypad lock usually takes CR123A batteries.

Can You Use Rechargeable Batteries in Your Schlage Keypad?

No, you cannot use rechargeable batteries in Schlage keypad locks. All Schlage keypad locks use non-rechargeable alkaline batteries.

Schlage keypad lock usually takes CR123A batteries. If the Schlage keypad lock is not working, check whether the batteries are dead or not.

If batteries are dead, replace them and see if that fixes the issue.

Why Can’t you use rechargeable batteries in your Schlage keypad?

Schlage does not recommend rechargeable batteries in Schlage keypads because they may not provide enough power to the lock. We recommend using CR123A lithium batteries.

How Can You Tell If the Battery Is Low on Your Schlage Lock?

If the battery in your Schlage lock is low, the lock will blink a particular color to indicate the battery level.

Here is what each color means:

  • Solid green: The batteries are fully charged
  • Blinking green: The batteries are good and have enough power to operate the lock
  • Red: The batteries need to be replaced soon
  • Blinking red: The batteries are very low and need to be replaced immediately

Extending Your Smart Lock Battery Life

There are several things you can do to extend the battery life of your Schlage smart lock:

  • Enable Auto-Lock: This setting will automatically lock the door after a set amount of time, saving power.
  • Disable LED Indicators: The LEDs on your Schlage smart lock use a lot of power, so if you don’t need them turned on, disable them.
  • Keep Your Lock in Schlage Home: When your Schlage smart lock is not in use, put it into Schlage Home mode to save power.
  • Regularly Clean Your Lock’s Sensor: If the sensor on your Schlage smart lock is dirty, it will consume more battery power. Make sure to clean it regularly.
  • Use a Schlage Battery Backup: If you have a Schlage battery backup, your lock will continue to work even if the power goes out. This will also extend the battery life of your Schlage smart lock.

Do Schlage Locks Come With a Warranty?

Yes, Schlage locks come with a warranty. Schlage provides a limited lifetime warranty on all of its locks, including Schlage keypad locks.

Make sure you keep the receipt to take advantage of the warranty if needed. If the Schlage keypad lock is not working, you may be able to get it repaired or replaced under warranty.

For more information, visit Schlage’s website.

Frequently Asked Questions

Why Are Schlage Locks So Expensive?

Schlage locks are more expensive than some other brands because they are made from high-quality strong metal and offer greater security and many features.

How Secure Are Schlage Locks?

Schlage locks are some of the most secure locks on the market because they offer a variety of features, such as Schlage keypad locks that require a passcode to unlock.

Schlage also offers tamper-resistant screws to prevent someone from removing the lock from the door. 

Can Schlage Locks Be Hacked?

Schlage locks are very secure and difficult to hack into, making them an excellent choice for security-conscious homeowners.

Not sharing your password and regularly updating your password will help reduce the chances of being hacked.

Final Thoughts

Hopefully, after reading this article, you were able to fix the issue with your Schlage keypad lock without any trouble.